The Guàrdia Urbana uses a proximity policing model to foster comprehensive and integrated police responses that engage professionals from various specialities throughout the organisation.
This model reflects the force’s ongoing adaptation to the evolving needs of citizens, ensuring the most effective responses to their concerns. As a result, police strategies, public services, resource allocation, and even the training of force members have evolved over time.
This perspective places citizens’ demands at the heart of the process and ensures that the entire organisation is focused on attaining noticeable and enduring results in areas identified by the public as security and community life conflicts within the city.
Addressing the often complex situations that contribute to insecurity starts with a scientific analysis promoting understanding and creating more open and inclusive strategies. As a result, a police intelligence model emerges that tackles issues in a thorough and in-depth manner.
In this context, to guarantee more effective measures, conflict response strategies are developed in collaboration with other municipal services, which contribute their expertise from their specific domains.
This organisational model allows the Guàrdia Urbana to have teams composed of various specialists who work in the Neighbourhood Police teams deployed throughout the city. These teams consist of:
- Neighbourhood Liaison Officers: :
Each neighbourhood or group of neighbourhoods has an assigned liaison officer. This distribution facilitates a deep understanding of a the realities of small geographical area and fosters the improvement of relationships with the civil society in these zones.
This approach to policing is essential for proximity policing, as it facilitates a natural exchange of knowledge and, therefore, enables the more effective gathering of relevant information for the security system.
- Technical Liaison Officer:
Officers who possess training and specialisation in a specific technical area. They assist the neighbourhood liaison officers in addressing issues and conflicts within their expertise:
- Technical liaison officer for public safety
- Technical liaison officer for administrative police
- Technical liaison officer for mobility
- Technical liaison officer for gender violence and vulnerable situations
- Safety Education Service (SES):
A high-value-added service that facilitates the presence of the Guàrdia Urbana in the educational sphere in order to introduce safety issues from a pedagogical and instructive point of view. This service serves as the reference point for the city’s educational institutions (public, partly state-funded, and private) in infant, primary, secondary (compulsory and post-compulsory) and special education.