Barcelona City Council, acting through the Manager's Office for Social Rights and the Municipal Institute of Social Services (IMSS), aims to promote the creation of new integrated information systems on its Social Services Platform so as to improve, speed up and facilitate social assistance for citizens. The aim is to distribute these new systems through two lines of assistance: basic and emergency social assistance and social assistance for the promotion of personal independence and residential accommodation for the elderly. The home-assistance information system (SI DOMUS) is a resource that falls within the line of social assistance for promoting personal independence and residential accommodation for the elderly.
Co-funded by the Catalan European Regional Development Fund (ERDF) within the framework of the agreement between Barcelona City Council and the Catalan government for the Catalan ERDF Operational Programme for 2014-2020, the home-assistance information system (SI DOMUS) is aimed at facilitating the integration of the municipal services that are basically provided to an individual or family in their home: home-assistance service, home-cleaning service, tele-assistance and MIMAL, among other things.
SI DOMUS will be comprehensively managed, not just in entering service requests, but also in monitoring the services provided. In addition, it will also enable the availability of data from the provision in real time and facilitate the system’s independence in obtaining indicators, while offering greater management control and capacity of the service.