Administrative Procedures Manager

Reference framework

The new Act 39/2015, of 1 October, on the Common Administrative Procedure of Public Authorities (LPACAP) establishes that e-procedures have to constitute the regular actions of public authorities to better serve the principles of effectiveness and efficiency in cost saving, transparency obligations and citizens’ guarantees. The Municipal Institute of Information Technology aims to provide Barcelona City Council with a management tool for the various administrative procedures, unify their management and centralise their registration and configuration.


The Administrative Procedures Manager (APM) aims to unify and standardise every procedure and provide an ongoing improvement of its service to citizens. The manager will consist of three modules: the Administrative Procedures Register, a services and functions layer and a generic files operator. Its goal is to cover all files that the City Council processes and to fit them into the new processing model.

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