The OND concentrates its efforts on the following:

• Information, training and awareness-raising in everything relating to equal rights.
• Care and advice to victims of human rights violations. Where such a violation constitutes a crime, the OND offers legal advice on processing the appropriate claim against discrimination. As for non-criminal cases, it seeks out-of-court solutions.
• Involvement from the City Council in certain cases that are regarded as strategic and whose resolution may lead to a profound change or transformation in both society and policies.
• Detection of structural problems that cause human rights violations and the proposal of improvements to redress them.

The OND works on priority themes very intensely: hate speech and discrimination, civil rights and public freedoms in using public spaces and full citizenship.