The CUESB's information system

Reference framework

Barcelona City Council, acting through the Manager's Office for Social Rights and the Municipal Institute of Social Services (IMSS), aims to promote the creation of new integrated information systems on its Social Services Platform so as to improve, speed up and facilitate social assistance for citizens. The aim is to distribute these new systems through two lines of assistance: basic and emergency social assistance and social assistance for the promotion of personal independence and residential accommodation for the elderly. The information system at the Barcelona Social Emergencies Centre (CUESB) is a resource that falls within the basic and emergency line of social assistance.


Co-funded by the Catalan European Regional Development Fund (ERDF) within the framework of the agreement between Barcelona City Council and the Catalan government for the Catalan ERDF Operational Programme for 2014-2020, the CUESB's municipal information system will be used for providing cover for the management, control and monitoring of the social emergency services assisting people who, within the Barcelona municipal boundary or Metropolitan Area municipalities with an agreement with Barcelona, appear to be facing an emergency or a high social risk owing to an unforeseeable reason requiring immediate and unavoidable professional intervention. Its purpose is to prevent or minimise any harm to the person or people concerned.

This information system will facilitate a single vision of all the services and interventions carried out on a citizen once it is integrated with the Social Services’ other information systems. It will also enable the availability of data from the provision of the services in real time and facilitate the system’s independence in obtaining indicators, while offering greater management control and capacity of the service.


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