The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

Home renovations

Over time, many properties require maintenance that can involve minor renovations. If you are unlucky, the reason for these repairs is damage to the installations that requires major work. It is also possible that, as owners of the property, you want to change the layout of the rooms in order to adapt the home to your own needs. Whatever your case is, you will have to consider a few matters:

  • Before you hire a company to carry out the renovations, check the prices carefully, as you may find that some offers contain hidden extras, for example by not including travel or labour. Always ask for a fully inclusive quote first. If you do not accept the quote, you may be charged for its preparation.
  • New matters leading to a higher price may emerge during the renovation works. The company or professional must inform you of these, and you must accept them before they can continue with the works. Always keep the receipts for all the payments you make, as well as the final invoice.
  • Find out about any possible surcharges. You cannot be charged for night work if the work is carried out between 6 am and 10 pm. There is a surcharge for public holidays, but bear in mind that this does not include Saturdays. It is important to know that you cannot be charged both these two surcharges (public holidays and night work) at the same time. Neither can you be charged extra for an emergency service or for immediate availability.
  • Home renovation services are covered by a warranty of six months from the completion of the works.

If you are not satisfied with the service, you can make a claim to the company using the official form made available for such cases or any other method that provides a record of the claim, such as the web form or by phone with the incident number. If you do not receive a response within 30 days, contact the Municipal Consumer Information Office.