The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
Industrial product labelling
An industrial product is “any durable or fungible good, item or object produced by means of an industrial process and intended for direct sale to users or consumers or for marketing through retail establishments”.
If you have any doubts regarding labelling, presentation or advertising, you can contact the OMIC. However, you should remember:
- to follow the safety warnings and recommendations on installation, use, maintenance, etc.;
- that all products must contain – or make it possible to obtain in a certain and objective manner – true, effective and sufficient information on their basic characteristics;
- that they must not contain any indications, suggestions or forms of presentation that may lead to confusion with other products or give rise to doubts regarding their nature;
- that any inscriptions, signs, logos or drawings included in them must not be deceptive or misleading;
- that information must not be omitted or falsified if this promotes a false image of the product.
