The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

Air travel

In recent decades, flying has become an increasingly common means of transport among the public. In fact, Barcelona-El Prat Airport is the sixth busiest airport in Europe, welcoming over 50 million passengers in just one year. In order to avoid misunderstandings with the companies whose services you are booking and in relation to the final price of your flights, there are some matters you should bear in mind when choosing to fly:

Check the total and final price of the ticket very carefully. Airlines are not allowed to add, and charge you extra for, any services that you did not choose during the purchase process. Carefully check the terms relating to luggage, cancellation and changes to the price of your chosen service. Remember that, if there is overbooking, the airline may stop you from boarding. In that case, you can choose between a refund of the ticket price, an alternative means of transport with free food and drink and accommodation, or financial compensation.

I must bear in mind that the extra equipment is an essential element of passenger transport and for this reason always that it meets the reasonable demands related to its size and dimensions and complies with the applicable security requirements not being the object of a price supplement The charging of fees by some airline companies for this concept could constitute an administrative infraction in consumer matters and the Catalan Consumer Agency (ACDC) recommends claiming the return of these diners to the company.

If the plane’s departure is delayed by more than two hours, the airline is required to offer you food, drink and a means of communication. If it is delayed by more than five hours, you can claim the full price of the ticket. If the flight is postponed for one or more days, the airline must cover the cost of your accommodation and travel. In addition, you should receive compensation of between €250 and €600 if you arrive at your destination three or more hours late and you have not chosen the option of an alternative flight. In this case, you will receive half the price of the ticket.

Remember that you can make your claims on the airline’s official form, using the web form made available for this purpose, or by phone. You should receive an answer within 30 days. If you do not receive it within that time, you can make a claim at the Municipal Consumer Information Office or by calling the 010 helpline.
 

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Further information