The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
Insurance
Before taking out insurance, it is important that you find out about the various offers so that you can compare the cover they each provide and the terms of each company. This will enable you to choose the best insurance for you.
Once you have taken it out, however, in the event of a dispute, you should address your claim to the insurance company. At present, most companies provide an optional protection service for insured parties. In addition, they are required to have a specialist Customer Care Service or Department.
If you do not receive a response within 30 days or the response is not satisfactory, you can either contact the OMIC to make your claim or send it to the Directorate-General for Insurance and Pension Funds.
