The Municipal Consumer Information Office
The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.
The telecommunications sector gives rise to a large number of claims and enquiries, generally due to a lack of information when signing up for services, price changes, penalties, improper charges or a particular provider making cancellation difficult.
Due to its technological development, the liberalisation of the market and its very widespread use, this sector is the most common subject of consumer claims.
