Do you need to contact the City Council? Check out all the citizen service channels!

Citizen Communication Channels

Barcelona City Council offers face-to-face, telephone and online communication channels to carry out consultations, report incidents and lodge complaints, perform municipal procedures and receive information about the city.

Online
Telephone and video call channel
Face-to-face

Find information, carry out procedures, access the e-register and submit complaints or suggestions without having to travel. You can also carry out formalities using the “City Council calls you” service.

Information, queries, complaints and suggestions

You can request information, find answers to your questions and submit complaints or suggestions in relation to the operation of the city or the municipal services.

Further information
e-Register

Register your applications, documents or communications concerning online processes or procedures.

Further information
Virtual Office

Many municipal procedures can be carried out from the comfort of your own home, and you can download the necessary documents for those that have to be carried out in person.

Further information
Ethics and good governance mailbox

Safely report any actions or omissions that go against the principles of good governance in order to improve public administration.

Further information
Incidents on public highways

Use the "Barcelona a la Butxaca" app to report incidents in public spaces so that they can be addressed by the City Council.

Download the app
Charter of public assistance services

Explore the channels available for receiving information about the city and carrying out procedures, as well as about our commitments regarding service provision.

Go to the website

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line, 112 as an emergency telephone number and the "The City Council calls you" service.

Information and administrative procedures number

The 010 telephone helpline manages and supports a large part of Barcelona City Council’s procedures portfolio. It deals with citizens’ enquiries and complaints regarding the different public services and provides information about facilities and events scheduled to take place in the city.

Freephone number

Further information
112 emergency line

In addition to the 010 telephone helpline, which provides information, enables you to complete administrative procedures, submit suggestions, and lodge complaints, the City Council also provides a Civic Centre line, and the 112 emergency line.

Freephone number

Further information
Civic response telephone

The Civic Response phone line is dedicated specifically to complaints and suggestions regarding the city cleaning services, maintenance and control of the urban areas.

Freephone number

Further information
The City Council calls you

Information and procedures service where the staff at the Citizen Help and Information Offices deal with citizens’ enquiries in a personalised way via phone call or video call, on a previously arranged day and time.

Free service

Further information
Other useful telephone numbers

Find the main telephone numbers for emergencies, breakdowns, transport matters, municipal services or official centres.

Further information
Charter of public assistance services

Explore the channels available for receiving information about the city and carrying out procedures, as well as about our commitments regarding service provision.

Go to the website

Here you’ll find where to go to carry out procedures you if you prefer to do so in person, or if you are looking for something that is not available online or by telephone.

Citizen Help and Information Offices (OAC)

There is a citizen help and information office (OAC) in every city district. Choose what time, which day and where you want to do your council business.

Further information
Specialised help centres

Discover where to go and on what topics the City Council can give you specialised information.

Further information
Registry points

Look up your nearest registry point, where you can deliver a petition or document to the City Council

Further information
Procedures and services stalls

Check out these innovative digital self-service terminals and access information about the city and its services. You can also carry out eight municipal-register and tax-related procedures quickly and efficiently at these terminals.

Further information
Charter of public assistance services

Explore the channels available for receiving information about the city and carrying out procedures, as well as about our commitments regarding service provision.

Go to the website

Instructions for keyboard users

The City Council

Citizen Communication Channels

Online

Telephone and video call channel

Face-to-face

Information, queries, complaints and suggestions

e-Register

Virtual Office

Ethics and good governance mailbox

Incidents on public highways

Charter of public assistance services

Information and administrative procedures number

112 emergency line

Civic response telephone

The City Council calls you

Other useful telephone numbers

Charter of public assistance services

Citizen Help and Information Offices (OAC)

Specialised help centres

Registry points

Procedures and services stalls

Charter of public assistance services

Main sections

Address

Contact

Newsletters

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