Citizen communication channels | Barcelona City Council

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Citizen Communication Channels

Barcelona City Council offers face-to-face, telephone and online communication channels to carry out consultations, report incidents and lodge complaints, perform municipal procedures and receive information about the city.

Online ‍ Here you can request city-related information, carry out procedures and make complaints and suggestions, without having to go into an office in person.+

In person ‍ Consult the Citizen Help and Information Offices (OAC), the specialised offices and registration points that the City Council has distributed throughout the city.+

Municipal social networks ‍ Social networks are increasingly becoming a tool for communication with the Administration. Use the Barcelona City Council social networks.+

Telephone support ‍ You have at your disposal the 010 telephone helpline (931 537 010 if you’re calling from outside Barcelona) and the “City Council calls you” service, where you will be assisted by phone or videocall, on a day and at a time agreed to by prior appointment.+

Citizen newsletter ‍ Consult the various official bulletins on the city of Barcelona.+

Citizen advice and information service charter ‍ The Citizen Advice service offers you information on the services available to city residents.+