Citizen Communication Channels

Ensure essential services during the state of emergency for COVID-19

with the exception of essential services, face-to-face services are not currently being provided.
Alternative channels for information and procedures are available, such as the Virtual Procedures Office and the free 010 telephone helpline.

Barcelona City Council makes various general and specialised communications channels available to city residents, through which they can consultations, report incidents or complaints, carry out municipal procedures and receive information on the city.

In these pages, you will find communication channels that you can use in person, by telephone, or online so that you can choose the channel that best suits your needs at any given time.

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