Here you can find various publications of the OMIC on consumer affairs.
OMIC Publications
2012 OMIC Report
The OMIC Annual Report for 2012 presents the service and development of the Municipal Consumer Information Office. Its shows data, broken down by consumer sector, on the claims and/or complaints presented by users during 2012 and a statistical summary of the period 1983 to 2012.
2013 OMIC Report
The OMIC Annual Report for 2013 publishes consumer-sector data gathered by the Municipal Consumer Information Office
during the year 2013. It also highlights the number of claims and/or complaints presented by users.
2014 Results Report
The Report presents the results of the satisfaction survey conducted in 2014 on users of the Consumer Information Office, to gauge the quality of the service provided and thereby improve it.
2014 OMIC Report
The 2014 OMIC Annual Report summarises the activity carried out in 2014 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.
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