The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal, by calling 010, or at the Municipal Procedures Kiosk.


We remind you, in accordance with Decree 98/2014 of 8 July, on mediation procedures for consumer relations, that the first thing you must always do is contact the company you have the problem with directly, so that you have evidence of your claim or complaint. Once you have raised your claim or complaint with the company, it has a deadline of 30 days to reply to you. If it does not reply or the reply is not satisfactory, you may submit a claim or complaint with OMIC for us to study and process.

Only Barcelona City Council's Municipal Consumer Information Office (OMIC) is authorised to handle consumer affairs, and when the consumer or the company the claim or complaint is against belong to this municipality.

This form is for submitting claims or complaints. Once we process your request we will contact you to give you your file number. In case you would rather lodge a claim or complaint in person at one of our offices, there is also a claim or complaint form in PDF format.

For further information, please consult the section How to submit a claim or complaint.