The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

The OMIC opens a direct helpline for those affected by blackouts

The OMIC opens a direct helpline for those affected by blackouts

UPDATE. This service was provided during the first half of 2021. It is currently no longer active.

The service informs, advises and supports people to make claims. At the same time, it will allow the OMIC to collect incidents at the city level, transfer them to the competent bodies and carry out the necessary actions with regard to electricity supply networks.

Who is it aimed at?

The new service is aimed exclusively at those affected by power cuts due to network failures in recent weeks, both the general public and self-employed people, SMEs and micro-enterprises.

How can I access the service?

Call 93 402 75 94 Monday to Friday, between 9 am and 2 pm, or send an email: consum@bcn.cat.

* For all inquiries or claims procedures for other incidents (meter reading, invoicing, company change, etc.), you can contact the OMIC using the usual channels, either by calling 010 or on the OMIC website.

In the event of a power cut to vulnerable households with difficulties in dealing with bills, contact the energy advice points on 930 008 054, Monday to Friday, between 9 am and 2 pm.