Here you can find various publications of the OMIC on consumer affairs.
OMIC Publications
2003 OMIC Report
This report features a summary of the main activities carried out; user profiles; how the service is used; the sectors against which consumers present the most claims and/or complaints; the main problems detected and a focus on website data use given the increasing importance of new technologies. It also includes a comparative summary of data only the last years and the goals established for...
2004 OMIC Report
This annual report features a summary of the claims and/or complaints made by city residents as consumers and the main activities carried out; user profiles; how the service is used and how it has become known; the sectors against which consumers present the most claims and/or complaints; the main problems detected and possible lines of action. It makes special mention of the use of new...
2005 OMIC Report
This OMIC annual report publishes a summary of claims and/or complaints made by city residents as consumers, as well as the main activities carried out by the Municipal Consumer Information Office, and data according to sector and the claims and/or complaints made during 2005. Given their importance, it includes a chapter on property mobbing and another on communications. In addition, it also...
2006 OMIC Report
The OMIC Annual Report for 2006 contains a summary of the city residents' consumer-related claims and/or complaints; the main activities carried out; user profiles; the sectors against which consumers present the most claims and/or complaints; the main problems detected and possible lines of action. It has a section on property mobbing, given its social importance. In addition, it also...
2007 OMIC Report
The OMIC annual report for 2007 features a summary of the claims and/or complaints made by consumers and the main activities carried out; user profiles; the sectors against which consumers present the most claims and/or complaints; the main problems detected and possible lines of action. It has a section on property mobbing, given its social importance. In addition, it also includes a summary...
2008 OMIC Report
This OMIC Annual Report publishes consumer-sector data on claims and/or complaints gathered by the Municipal Consumer Information Office during the year 2008. It analyses the development of the service as well as the goals set out for 2009.
2009 Summary of activities by consumer associations
A publication that features data from the Municipal Consumer Council's member consumer associations. It presents the percentages of consultations together with claims and/or complaints, as well as those lodged through OMIC. It also features the percentages of all the bodies, as well as data on, and a summary of, each association's activity.
2009 OMIC Report
This annual report features a summary of the claims and/or complaints made by city residents as consumers, and the main activities carried out; user profiles; how the service is used and how it has become known; the sectors against which consumers present the most claims and/or complaints; the main problems detected and possible lines of action. It mentions in particular the use of new...
2010 Summary of activities by consumer associations
A publication that features data from the Municipal Consumer Council's member consumer associations. The first two tables show the percentages of consultations together with claims and/or complaints, as well as those lodged through OMIC. The «Total» section lists the percentages for all the bodies together. It also includes data on, and a summary of, each association's activity.
2010 OMIC Report
The OMIC Annual Report 2010 publishes consumer-sector data gathered by Barcelona's Municipal Consumer Information Office
during the year 2010. It highlights other subjects, such as the website, changes in claims and/or complaints and the goals established for 2011.
2011 OMIC Report
This OMIC Annual Report publishes consumer-sector data on claims and/or complaints gathered by the Municipal Consumer Information Office during the year 2011. It analyses the development of the service as well as the goals set out for 2012.
2012 OMIC Report
The OMIC Annual Report for 2012 presents the service and development of the Municipal Consumer Information Office. Its shows data, broken down by consumer sector, on the claims and/or complaints presented by users during 2012 and a statistical summary of the period 1983 to 2012.