The OMIC continues to provide its services to the public electronically and through the 010 phone service. Claims and enquiries will continue to be preferably dealt with online. For those inquiries or complaints that require face-to-face attention, you must make an appointment in advance on the municipal procedures portal ajuntament.barcelona.cat/cita/omic, by calling 010, or at the Municipal Procedures Kiosk.

OMIC Publications

Here you can find various publications of the OMIC on consumer affairs.

Front cover of the OMIC Annual Report 2013

2013 OMIC Report

The OMIC Annual Report for 2013 publishes consumer-sector data gathered by the Municipal Consumer Information Office
during the year 2013. It also highlights the number of claims and/or complaints presented by users.

[PDF-català] OMIC Annual Report 2013

Cover of the OMIC Users Results Report. July-December 2014

2014 Results Report

The Report presents the results of the satisfaction survey conducted in 2014 on users of the Consumer Information Office, to gauge the quality of the service provided and thereby improve it.

[PDF-català] Results report 2014

Cover of the 2014 OMIC Annual Report

2014 OMIC Report

The 2014 OMIC Annual Report summarises the activity carried out in 2014 (by consumer sector) and explains OMIC's main future lines of action. It also explains the results of the satisfaction survey conducted on users accessing the service in person.

[PDF-català] OMIC Annual Report 2014

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