Care services

All services are free and confidential.

In the event of a sexual assault...

  • Go to a safe place, far away from the attacker.
  • Contact someone immediately who can help you: a male or female friend, a family member, the police.
  • Keep hold of any evidence of the assault. 
  • Go as soon as possible to the Hospital Clínic de Barcelona’s accident and emergency services.
Are you or is someone close to you suffering from gender violence?
SARA
Care, Recovery and Reception Service

This is a benchmark hospital for treating sexual assaults. Infancy attention from 0 years.

Opening times during the state of alert activated in response to the Covid-19 crisis:

General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays
Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays
Telephone helpline: 9 am to 3 pm, Mondays to Fridays

Outside SARA’s assistance times you can visit the Barcelona Social Emergencies Centre – CUESB (C/ Llacuna, 25 – Tel. 900 703 030), which provides support 24 hours a day, 365 days a year.

932 915 910 / 932 915 920
c/ Marie Curie, 16
sara@bcn.cat
Control, jealousy, unreasonable demands, being made to do unwanted things… Does that ring a bell with you? Would you like to know what you can do?
SARA JOVE
Care, Recovery and Reception Service

This offers a specific outpatient’s service for children aged between 12 and 17 who are victims of gender-violence situations.

Opening times during the state of alert activated in response to the Covid-19 crisis:

General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays
Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays
Telephone helpline: 9 am to 3 pm, Mondays to Fridays

Outside SARA’s assistance times you can visit the Barcelona Social Emergencies Centre – CUESB (C/ Llacuna, 25 – Tel. 900 703 030), which provides support 24 hours a day, 365 days a year.

932 915 910
c/ Marie Curie, 16
sara.jove@bcn.cat
Do you need an urgent and comprehensive care?
Foster care services (CMAU-VM)

Emergency residential service for women who are experiencing gender violence and for their sons and daughters. Provides comprehensive care. It has 10 rooms with a maximum capacity of 27 places in stays of no more than one month. It works 365 days a year, 24 hours a day. Access will be derivative from other Municipal Social Services.

Have you been the victim of an assault or a serious threat of assault and do you need an emergency response?
CUESB
Barcelona Social Emergency and Urgent Care Centre

This offers an ongoing psycho-social service which deals with any social emergency situation in the city, 24 hours a day and 365 days a year.

900 70 30 30 (free)
Do you think you are a victim of human trafficking or suspect someone you know may be?
Municipal Unit against Human Trafficking (UTEH)

The Unit against human trafficking is a Barcelona City Council service that provides comprehensive (psychological, social and legal) care for victims, whatever the purpose is (sexual exploitation, organ trafficking, begging, etc.), and advises any social and professional organisations that so require it.

unitatTEH@bcn.cat
Do you need information, guidance or advice or would you like to take part in groups and workshops?
PIAD
Information Point and Care Service for Women

Local municipal services that offer information, care and advice in every field of interest for women and also provide them with access to several of the city’s resources.
There is a PIAD in every district. Contact the one closest to you.

936 197 311
Do you find it hard to understand your partner and have problems controlling your reactions towards her? Are you uncertain whether or not it is violence?
SAH
Care Service for Men to promote non-violent relations

Aimed at men who use or have used violence on their partner but who wish to change how they relate to them.

933 491 610
c/ Garcilaso, 23-27
sah@bcn.cat
“If she left me for someone else, I don’t know what I’d do”. Does that phrase ring a bell with you, boy? Would you like to know what you can do?
SAH JOVE
Care Service for Men to promote non-violent relations

Aimed at boys aged between 12 and 17 who maintain or have maintained abusive partner relations and need support and tools for achieving more respectful and egalitarian family and couple relations.

933 491 610
c/ Garcilaso, 23-27
sah_joves@bcn.cat
Have you been sexually assaulted?
Hospital Clínic de Barcelona’s Accident and Emergency Services

It has an interdisciplinary team of professionals from medicine, nursing and social workers to provide care for victims of sexual assaults. 24 hours a day, 365 days a year

932 275 400
c/ Villarroel, 170
Do you need information about gender violence?
Telephone care service against Gender Violence

They inform you on existing services throughout Catalonia against gender violence and advise you about the steps to follow facing a gender violence situation, by a concerned individual and/or professional. The can activate the Serious Crisis Intervention Service in the area of gender violence, for all City and County Councils throughout Catalonia. Available in 124 languages.

900 900 120 (24 hours a day, 365 days a year)